Refund Policy

Refund Policy – Veltrix

At Veltrix, customer satisfaction is our top priority. We want you to shop with confidence and feel secure with every purchase.

If for any reason you are not satisfied with your order, we’re here to help.

You may request a return within 7 days of receiving your order if the product you received is:

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed according to the original payment method or as agreed with our support team.

Please note that it may take a few business days for the refund to be completed.

Orders can be cancelled before they are shipped.
If your order has already been shipped, it may not be possible to cancel it.

For cancellation requests, please contact our support team as soon as possible.

Certain items may not be eligible for return, including:

If the return is due to a damaged or incorrect product, Veltrix will cover the return shipping cost.

For other return reasons, shipping charges may apply.

If you have any questions about our Refund Policy or need help with a return, feel free to contact our support team.

Our team will respond within 24 hours and will be happy to assist you.